FAQ

All of my earrings are handmade and may have minor imperfections or differences from photos. Each piece is hand cut, sculpted, baked, sanded, polished, drilled, then packaged by me.

Do you take custom orders or wholesale?

Please reach out through the contact page if you are interested! I have made several custom orders and love bringing someone’s vision to life. 

How long will it take to get my order?

Most items are made to order. This ensures that I make only what customers want, and limits waste. Processing time for made to order items can take between 4-5 weeks or more. This depends on the intricacy of items, number of orders, and supplies. If the item happens to be in stock, processing time is typically 5-7 business days.

USPS Priority or first class shipping will normally take 3-10 business days to arrive at your door in the U.S..  International delivery can 4 weeks or more. If you choose a faster shipping speed at checkout, this does not speed up the processing time.  Please contact the shop directly if you are in a rush and we will do our best to accommodate your needs.

After your new earrings have been dropped off to USPS and you receive the tracking information, Wild Basin Studio cannot be held liable for any shipping issues while in transit such as lost, stolen, or damaged items. All earrings are handmade, one of a kind works of art, and consequently cannot be replaced. Please contact the shop within 7 days of receiving your earrings if concerns arise during transit. 

What is your return policy?

All sales are final. However, if for some reason you are unhappy with your order, you must contact the shop within 7 days of receiving your order. The buyer is responsible for any return costs.

Do you ship internationally?

Yes, WBS ships worldwide!

How will you ship my purchase?

I ship via USPS First Class Mail. You will receive an email once your order is shipped with the package tracking information. First class mail typically arrives in 3-5 business days if you live in the U.S., however there is always the chance of delays. International delivery can take anywhere between 1-4 weeks or more depending on global circumstances. 

Orders will be shipped to the address provided at checkout. Please make sure this information is correct. We are not responsible for lost packages due to an incorrect address, or the replacement shipping costs in such circumstances.  If you realize your order contains incorrect info, please contact us as soon as possible.

What materials do you use?

Jewelry is made from polymer clay and metals to put the pieces together. Earrings are all nickel free, and the findings are typically sourced from Reactive Metals. Earring findings include niobium, titanium, nickel free sterling silver, and 14k gold filled findings. 

Polymer Clay Care:

Polymer clay is an oil based clay that is both lightweight and durable, however it is not indestructible. To care for your new earrings or accessories, do not shower or swim with them on. Water can remove finishes and weaken glue. If your earrings or accessories need to be cleaned you can use a damp cloth to remove any dirt or makeup. Avoid using any chemicals, solvents, perfume, jewelry cleaners, or aerosol products near the earrings. This is particularly true for rubbing alcohol or nail polish remover (acetone). If you would like to sanitize your newly purchased earrings, do not submerge them in any abrasive chemical or water. Simply put a small amount of rubbing alcohol on a q-tip and sanitize the metal component only. 

While polymer clay is a strong and flexible material, your new earrings are not unbreakable, they can scratch, tear, and break depending on temperature, conditions, handling, and safe storing.

How do you price your items?

I price based on the level of work, hours, and size that go into making a piece. Those made from canes are priced higher. Canes take hours to create, and involve more planning. Additionally, those with hand sculpted features, such as flowers, also take more time and consequently are priced higher. Making earrings is not as easy as taking the clay out of it's packing and starting to cut, sculpt and create. Time is spent pre-working the clay while it is still wrapped, then conditioning the clay in a pasta machine, then sculpting it into its shape or pattern. After shaping and creating my designs, the clay must be baked, cleaned, polished, drilled, and the metals added to create the final product. Time also goes into packaging and shipping out the products, my pricing reflects all these hours spent on creating a loved piece of art for you to wear! This is also why items are made in small batches.